planning for the “happy path”

In deep thoughts, learning, product management by Jay Clouse

In product development, you often build a solution with a specific process and set of steps in mind. The user does X, Y, and Z, and that leads to outcome A. When that process is followed as expected and nothing goes wrong, it’s called the “happy path.” Usually, the team plans for the happy path first. But the more complex …

pacing

In deep thoughts, motivation, product management, productivity by Jay Clouse

I can’t stop thinking about this article talking about LeBron resting during games. If you don’t follow the NBA, all you really need to know is that LeBron plays more minutes on the court than just about anyone else. During the Cavs playoff run, he was spending almost zero time on the bench. How did he do it? James has …

I’m not busy

In deep thoughts, personal brand, product management, productivity by Jay Clouse

At any given time, there’s something┬áI’m trying to either weed out of my behavior/mannerisms, or something I’m trying to incorporate. Right now, I’m focused on how I respond to the question, “How have you been?” or “What have you been up to?” I can’t even count the number of times I’ve said, “Good! Really busy.” Or something similar. Not only …

opportunity cost is too painless

In deep thoughts, product management, productivity by Jay Clouse

If task or project management was Dungeons and Dragons, I would be a Grand Master. Right now, I’ve said “yes” to more things than I should have. I’m overcommitted, stretched thin, and really feeling the consequences. Being a Grand Master project manager, everything is moving forward. I haven’t dropped any balls, and seemingly everything is still going smoothly. But the …

important but not urgent

In building a business, inspiration, motivation, product management, productivity by Jay Clouse

The first time I understood the difference of something being important vs. urgent came from a piece from Seth Godin: You know you should be focusing on the long-term journey, on building out the facility, signing up new customers or finishing your dissertation. But instead, there’s a queue of urgent things, all justifiable, all requiring you and you alone to …

intention over effort

In building a business, product management, productivity, sales, stories by Jay Clouse

Back in the day when I was hawking tickets with Tixers, I led our marketing efforts (on top of product, customer service, fraud prevention…) and I always forgot to plan a sales and marketing campaign for Black Friday. In both 2014 and 2015, I remember looking at the date and realizing I was a few days away from Thanksgiving, and …